The system info should appear on a screen.
Do this by START/MY COMPUTER/RIGHT CLICK/PROPERTIES. This is pre-SP1 (Service Pack 1)ĭouble check your system by making sure the MOST CURRENT WINDOWS OPERATING SYSTEM IS INSTALLED. Upon doing a clean install the disk only installs Windows XP Professional 2002. Dell shipped my system with Windows Media Center preinstalled but only provided me with the Windows XP Professional Install disk. If that still doesn't resolve your issue, please open a help request with your computer's system report attached, and the Serato support team will assist you as soon as they can.I had this problem for the past 2 months. If you're still having trouble, try the steps from our Troubleshooting Connection Issues on Windows guide. Open your Serato software and try to connect your hardware.(this is not always necessary, as with some Windows versions there is no option to set a device in this tab) Check the Communications Tab to see if you need to set the internal soundcard as the default device.On the Recording Tab: Right-click your computer's internal soundcard or microphone and set this as the default Playback device.NOTE: This is the most crucial step of all - see the image below to check you've correctly completed the step On the Playback Tab: Right-click your computer's internal soundcard or speakers and set this as the default Playback device.You can access the 'Control Panel' by searching for it in the 'Start' menu and clicking on the relevant result Close all applications (particularly Serato or other audio applications).If you are using a Windows computer with supported hardware and your hardware doesn't connect, you should: This may show in the Serato DJ Pro status bar as Failed to connect: Audio or Connection failed, please try again, or a similar error message. If this happens, Serato software will not be able to access your hardware's soundcard and therefore will not connect. When you connect your hardware to your Windows computer, your operating system may secure your hardware as the default soundcard for playback and recording in Windows.
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